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Cate helps manufacturers and developers connect product knowledge, software functionality, and the needs of the people using the extension. Get support with development guidance, review, testing, training, and communication.
Look at functionality from a designer’s point of view. Identify questions and opportunities to make the experience clearer and more practical.
Develop and execute testing scenarios around your extension and the way designers approach their work in CET.
Shape a training program around your products, extension, and dealer audience so learning reflects the work users need to do.
Consider how to share updates and useful information with designers, keeping knowledge accessible beyond the initial release.
An extension has to make sense to the person working with it. Cate’s background in design and software training brings that perspective into conversations about functionality, learning, and communication.
The focus is on helping users understand what is available and how it fits their work. That starts during development and continues through testing, training, and the information you share with dealers.
Every extension has a different starting point. Agree on the priorities and deliverables before the work begins.
Depending on the agreed scope, support may include usability observations, recommendations, and testing scenarios connected to the way designers use your extension.
Support may include a training outline, a program for your dealer audience, and a plan for sharing useful information as the extension develops.
Whether you are planning, testing, preparing to release, or refining an existing extension, tell Cate what you are working on and where an end-user perspective could help.